REFUND POLICY / EXCHANGE 

Refund Process: How do I initiate a return or refund from Keffson.com? 

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  -To start a return please email, sales@keffson.com, call 1 509 649 3125 during open store hours, or come in to the store and ask for a refund / exchange. We will process the request immediately and quickly as possible. It is our highest priority to make sure the refund / exchange process is as smooth as possible.

  -Please also email, call, or stop by for any other problems or concerns. 

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-Immediate Response Needed: Text Message 509-899-7753 

 

-Returns: Accepts returns for both defective and non-defective products

-Free Returns: Keffson pays for return shipping on items not as described, damage or any other reason. Customer is responsible for printing and shipping  the return back to Keffson.

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* - Products that cannot be returned or exchanged will be clearly labeled on the product listing page. These include sealed collectibles such as Trading Card Games and Collectible Card Games. Under conditions that items were recieved as damaged, Keffson will initiate an exchange on sealed items.

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-Exchanges: Accepts exchanges

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-Product condition: New and slightly used

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- Return/Exchange Window: 30 days

​-Orders between recieved between Holiday Dates "Dec 1, and Dec 31", 

Return within 50 days

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-Methods: In store, By mail

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-Return label: Download and print, Customer responsibility

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-Restocking fees: 5% of the product price. 

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-Refund processing time: 5 days

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We take our products and sales very seriously. The customer and service with quality is always the highest priority.